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FAQs

Delivery

When is your next delivery slot?

This changes all the time. Our delivery days are currently Tuesday to Sunday. When you checkout, you will be able to choose the delivery day to suit you, starting with the next available delivery day. You also have the option of choosing your delivery date up to 14 days in advance.

I have an order due for delivery today, when will it arrive?

Our daily delivery window is between 9am and 5pm, but your driver will notify you when they are 15-30 minutes away.

My order has not arrived, what should I do?

If your delivery has not arrived by 17:00 on the requested date please contact our team and they can track your order.

Where do you deliver to?
For orders OVER £60.00, we can deliver to:

  • All OX postcodes
  • SN7
  • HP18
  • RG9
  • NN13

If you’re ordering from outside these postcodes or your order is below £60, you can also click and collect from our Osney Mead shop. We are always looking to add new areas for delivery, so please bear with us while we add these.

Ordering

What is the minimum order value?
We currently have no minimum order value to be able to place an order, however we have a minimum of £60 in place to qualify for free delivery.
How do I order online?
Please click here to see our step by step guide to help you through the process. If you have any issues, please email meatmaster@aldenoxford.co.uk or call 01865 722093.
How can I pay?

We accept all major credit cards and Aldens online vouchers/coupons.

Storage

Storage of your Fresh Meat and Fish Products

Our fresh products must be kept refrigerated, ideally at a temperature of 5°C or below. If you freeze any of our products, please do so on the day of delivery. We advise that you label the products with the date the product is placed in the freezer. If you do freeze any products, these should be consumed within three months. Please completely defrost thoroughly before cooking and do not refreeze the product after it’s been defrosted.

What are you doing to help with social distancing/coronavirus?

We have implemented many new policies to help adhere to government advice and protect our customers. We are:

  • Offering free home delivery for orders over £60 to all OX postcodes, SN7, RG9, HP18 & NN13
  • Offering a contactless click and collect service for orders under £60 or outside our delivery areas
  • Limiting the number of people in our store to 10 at any one time
  • Ensuring customers keep a minimum distance of 2m
  • Helping those at risk as between the hours of 8am and 9am each day, the store will be prioritising the vulnerable and over 70s
  • Asking all customers to sanitise their hands using the sanitiser provided upon entering and leaving the store.
  • Improving to and adhering to our already stringent hygiene policies

For more information on this, please visit www.meatmaster.info

How will my food keep cool in transit?

All of our vans are fully temperature controlled at all times, meaning when your order is in transit it is kept at the same temperature as a fridge.

Meatmaster Shop

What are you doing to help with social distancing/coronavirus?

We have implemented many new policies to help adhere to government advice and protect our customers. We are:

  • Offering free home delivery for orders over £60 to all OX postcodes, SN7, RG9, HP18 & NN13
  • Offering a contactless click and collect service for orders under £60 or outside our delivery areas
  • Limiting the number of people in our store to 10 at any one time
  • Ensuring customers keep a minimum distance of 2m
  • Helping those at risk as between the hours of 8am and 9am each day, the store will be prioritising the vulnerable and over 70s
  • Asking all customers to sanitise their hands using the sanitiser provided upon entering and leaving the store.
  • Improving to and adhering to our already stringent hygiene policies

For more information on this, please visit www.meatmaster.info

What are your shop opening times?
Our Meatmaster store in Osney Mead is open 7am to 5pm, Monday to Saturday and 9am to 2pm on Sundays. Currently, between the hours of 8am-9am, our shop is open exclusively for the vulnerable and over 70s.

Contact Aldens Meatmaster

How do I contact Aldens Meatmaster?

If you have any queries or comments, or would like more information about us or our products, please complete this contact form, email us at meatmaster@aldenoxford.co.ukor call 01865 722093.

In the rare event that you have any damages or discrepancies, please contact us within 48 hours to report these.

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